Return/refund/exchange Policies

We have a 7-day return policy, which means you have within 7-days after receiving your item to request and send back a return.  Any item returned after 7-days from the item receipt date is not eligible for a refund.  Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a Return/Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  We reserve the right to refuse returned merchandise that has been used, worn, or altered in any way and does not meet our return policy requirements.

To return a damaged item, please contact us with your order number and a picture of the damaged product within 48 hours of package receipt. We are unable to replace items that were purchased through our third-party vendors.

Return/Exchange shipping charges are non-refundable and are the full responsibility of the customer. Refunds will be made for the price of the item, excluding shipping fees. 

We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

To start a return/exchange, contact us at info@zyvaandzobya.com. Please note that returns will need to be sent to the following address: ZYVA & ZOBYA Design, 428 Minnesota street, suite #500 Saint Paul, MN 55101

Damages and issues

Please inspect your order upon reception and contact us immediately within 48 hours of receiving package if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zyvaandzobya.com.  We do not offer refunds or credit on shipping fees.