Turquoise Seed Necklace

All our pieces are delicate and should be treated and cleaned with gentle care, If treated well your treasure will last for generations.

Jewelry Care

• Remove jewelry before showering or applying lotion and keep away from chemicals such as hairspray or other cosmetics.
• We also recommend removing jewelry before swimming in the ocean or pool or anywhere they would be submerged in water, or chlorine. It could Tarnish or shorten the lifespan of the elastic.
• Refrain from wearing your jewelry to the gym or during other strenuous activity.
• Re-clasp your necklaces or bracelets when storing them to prevent tangles or knots.
• Sunlight, air dryness, and environmental factors naturally react with Jewelry which can cause gradual color change or damage certain gems. Store away from windows- away from strong sunlight.  Other gems draw moisture from air so avoid storage in dry or a climate-controlled area. 

Jewelry Cleaning

• Use a soft-bristled brush like soft bristle toothbrush and a gentle non detergent soap -dish soap to gently scrub your jewelry.
• Avoid soaking in liquid jewelry cleaner.
• Gemstone, glass, trade, and crystal beads can be gently brushed with a damp soft bristle toothbrush to remove dust and debris and then thoroughly dried.
• Clean silver, gold and pave diamond jewelry with silver or gold polishing cloths or pads to retain their characteristic finish.
• Bone beads can be gently wiped-not soaked- with isopropyl alcohol-to remove any tarnish from silver components.
• Pearls should not be soaked in cleaner or alcohol or any kind. Regular wear and wiping with a soft damp cloth (not a brush) is the best way to maintain the luster of pearl jewelry.
• Refrain cleaning jewelry in an at home ultrasonic jewelry cleaning machine.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We have a 7-day return policy, which means you have within 7-days after receiving your item to request and send back a return.  Any item returned after 7-days from the item receipt date is not eligible for a refund.  Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a Return/Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  We reserve the right to refuse returned merchandise that has been used, worn, or altered in any way and does not meet our return policy requirements.

To return a damaged item, please contact us with your order number and a picture of the damaged product within 48 hours of package receipt. We are unable to replace items that were purchased through our third-party vendors.

Return/Exchange shipping charges are non-refundable and are the full responsibility of the customer. Refunds will be made for the price of the item, excluding shipping fees. 

We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

To start a return/exchange, contact us at info@zyvaandzobya.com. Please note that returns will need to be sent to the following address: ZYVA & ZOBYA Design, 428 Minnesota street, suite #500 Saint Paul, MN 55101

Damages and issues

Please inspect your order upon reception and contact us immediately within 48 hours of receiving package if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zyvaandzobya.com.  We do not offer refunds or credit on shipping fees.